For the most part, we have patient, reasonable customers. This post is not about those customers.
We have some (thankfully very few) customers who take advantage of us.
Say for example, a customer calls and orders X. We do X. Then they call back and say they ordered Y. We have no way to prove they ordered X (although I'm about 95% sure they did) and OF COURSE, Y is cheaper than X. We have to eat the cost. There's really no way to win this argument except we're now making certain customers email all orders.
Here is Cash today climbing on a pole.
You'll notice his black "leash". He now loves to be taken for a walk while I hold onto his leash. We get some strange looks.
No comments:
Post a Comment